Welcome to AceTech. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or purchase from our website.

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you use our website, we may collect the following information:

• Full name
• Phone number
• Email address
• Shipping/Billing address
• Order details
• Payment-related information
• Device/browser information
• IP address

This information is collected when you:

• Place an order
• Contact us
• Subscribe to updates
• Use our website services

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Send order updates
• Prevent fraudulent activity
• Communicate promotions or offers (optional)

We do not sell or share your personal information with unauthorized third parties.

3. Payment Security

All payments are processed through secure payment gateways. We do not store your debit/credit card details on our servers.

4. Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and analyze website traffic.

You can disable cookies from your browser settings at any time.

5. Shipping Policy

• Orders are processed during operational hours only.
• Standard delivery time is usually 2–5 business days depending on location.
• Delivery times may vary during holidays, sales, or unexpected courier delays.
• Customers are responsible for providing accurate shipping information.
• AceTech is not responsible for delays caused by courier services or incorrect addresses.

6. Return Policy

We want our customers to be satisfied with their purchase.

Products may be eligible for return if:

• The item received is damaged
• Wrong product was delivered
• Product has a verified technical issue

Conditions for return:

• Return request must be made within 3 days of delivery
• Product must be unused and in original packaging
• Accessories, manuals, and invoice must be included

Products damaged due to misuse or physical damage are not eligible for return.

7. Refund Policy

Refunds are processed only after inspection and approval of the returned item.

• Approved refunds may take 5–10 business days to process
• Refunds will be issued through the original payment method or bank transfer
• Shipping charges are non-refundable unless the error was from our side

AceTech reserves the right to reject refund requests that do not meet policy conditions.

8. Operational Hours

Our customer support and order processing hours are:

Monday to Saturday
09:00 AM – 05:00 PM

Orders placed outside operational hours may be processed on the next working day.

9. Third-Party Services

We may use trusted third-party services for:

• Payments
• Shipping
• Analytics
• Marketing

These providers only access necessary information required to perform their services.

10. Changes to This Policy

AceTech reserves the right to update or modify this Privacy Policy at any time without prior notice.

Users are encouraged to review this page periodically.

11. Contact Us

If you have any questions regarding our policies, feel free to contact us through our website or customer support channels.